Quick Replies are a powerful feature that facilitates interactive communication with users on platforms like Facebook, Instagram, and Twitter. They provide a convenient way for your bot to present options to users, allowing them to continue the conversation with ease. This support document will guide you through the use of Quick Replies, explaining their features and how to set them up.
Quick Reply Basics:
Quick Replies offer a unique and efficient way for users to interact with your bot. Below are some key features and comparisons with Buttons:
| Feature | Quick Replies | Buttons |
| Number of Options | Up to 11 | Up to 3 |
| Linking Options | Can link to Flows. | Can link to Flows, URLs, and initiate phone calls. |
| External Links | Cannot link to websites or third-party sites | Can link to websites and third-party sites |
| Persistent Options | Disappear after the contact makes a selection or continues the conversation | Persistent - Contacts can return to the conversation and select Buttons at any point |
| Character Limit | 80 (including spaces) | 80 (including spaces) |
| Recommended Length | Within 20 characters | Within 20 characters |
| Use Case | Navigation and actions | Effective communication |
| Platform Compatibility | Works with Facebook, Instagram, and Twitter, WhatsApp |
Works with Facebook, Twitter, WhatsApp |
How it looks:
Quick Tip: 🚀 Keep it short and sweet! Optimal button and quick reply text is 20 characters or less, including spaces. 🎯 This ensures a smooth and engaging user experience. Happy messaging! 🌟
Setting Up Quick Replies:
- Access Flow Builder:
- Navigate to Flows > Flow Builder.
- Create a new message and add a text message.
- Add Quick Replies:
- Select "+ Add Quick Reply" after creating a text message.
- Type in the title for the Quick Reply and choose the next step after a user selects it.
- Adding More Quick Replies:
- To add additional Quick Replies, click "+ Add Quick Reply" and repeat the process.
- To add additional Quick Replies, click "+ Add Quick Reply" and repeat the process.
Extra Actions: Save Answers in Attributes
With the Multiple Choice Option, you can save users' selections in attributes. These attributes can take various formats, including:
- Text
- Phone
- Number
- Location
- Date and Time
- URL
This feature is especially useful for confirming orders. For instance, you can use it to save the user's selected items in a Google Sheet for easy order confirmation and tracking.
Here are the steps:
- Create an Attribute: Give it a name related to the choice (e.g., "Skincare" or "Suncare").
- Format the Attribute: Format the Attribute: Choose a suitable format for the attribute, aligning with your choice (e.g., "text" or "number").
- Add the Choice: When the user selects an option, add the name of their choice to the attribute (e.g., "Serums" or "Creams").
- Automatically Saved: The system will automatically save the user's choice in the attribute for future reference.
Best Practices:
- Utilize Quick Replies when you need to offer users more than three choices.
- Avoid using external links in Quick Replies, as they do not support linking to websites or third-party sites.