We’re transforming user interaction with our advanced workspace platform and are thrilled to introduce powerful new features and a dynamic analytics dashboard.
Step 1: Newly added
These powerful new features whether newly added or existing, empower users with in-depth insights into their account activity, performance metrics, and engagement trends.
🚀Workspace Interface: Designed to enhance the user experience for a dashboard provides a fast and streamlined method to execute an action and drive data-informed decisions, a comprehensive view of your interactions within the platform, unlocking new opportunities for growth and optimization.
I. Home (Dashboard):
👉 The account details dropdown menu is clickable and includes:
✔️The account details dropdown includes:
- Account name
- Online/offline status toggle: The user has to own a seat in the live chat queue.
- Profile: Show and edit first and last name, and for privacy activate Two-Factor Authentication.
- Feedback: Add feedback, bugs, and feature requests.
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Sign out.
📋Workspace info: This includes the workspace name or the ability to rename it, wallet balance, and support request.
📊Analytics: Present a summary of Insights and numbers across your workspace.
🖇️Connected channels:
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Connect your channels seamlessly right from the dashboard.
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View all connected channels.
II. Workspaces dropdown-menu:
📚 This feature enables users to switch between different workspaces effortlessly, ensuring a smooth and intuitive navigation experience.
Step 2: Existing features rework
📝Existing features have been revamped for better optimization and enhanced control.
I. Chatbot Builder 👷 :
We’re excited that Flow Builder has been renamed "Chatbot Builder" to better reflect its functionality. This change underscores our dedication to innovation and fresh approach to simplifying chatbot creation.
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For more information Chatbot Builder
II. AI Hub 🤖 :
The AI Hub brings together three essential features to streamline your bot’s intelligence and performance:
- AI Training: Create scenario-based replies that trigger specific responses when user inquiries match predefined scenarios. This ensures your bot delivers accurate and context-specific answers.
- Test Cases: Test the scenarios you’ve built by simulating user inquiries. Get feedback to refine and enhance your bot’s performance for real-world interactions.
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AI Knowledge: Upload documents or scrape webpages to enable your bot to generate answers based on your content.
📢 Note: If the AI Knowledge feature is locked, please get in touch with our support team for assistance.
✆To contact us, please click here
📝 AI Hub simplifies the way you train, test, and expand your bot’s capabilities, ensuring a seamless user experience.
III. Campaign manager 📡 : A feature that allows you to send unified messages to some or all of your users
We’re thrilled to share that Broadcast is now "Campaign Manager", a name that highlights its upgraded features for designing and managing powerful campaigns effortlessly!
- For more information Campaign Manager
IV. Live chat 💬 :
We’re delighted to share that Inbox is now called "Live Chat", showcasing the chat number and its upgraded real-time communication capabilities for more interactive and engaging experiences.
- For more information Live Chat
We’re excited to announce that Audience has been renamed "Customer Center", reflecting its focus on more effectively managing and engaging with customers.
- For more information Customer Center
VI. Activity tracker 🕵🏼 :
The Logs Manager is now called "Activity Tracker", highlighting its role in tracking and managing changes. Conflicts can occur with multiple team members involved.
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For more information Activity Tracker
🎯 These features assist users in reviewing, approving, and managing data effortlessly and seamlessly, especially for users of enterprise-level plans.