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Connecting and Setting Up SMS

Fatma Sayed
Updated

Introducing WideBot's latest feature: One-way SMS. This feature enables users to send mass text broadcasts  With this addition, WideBot aims to empower seamless communication with your audience, ensuring efficient outreach and better user engagement.

 

Getting started with SMS

  1. Navigate to the "Settings" tab within the WideBot interface.

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  1. Choose "SMS" as your preferred channel type from the channels tab.

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  1. Click the button labeled "Connect SMS Channel" to initiate the setup process.

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Setting Up Your Sender ID

A unique Sender ID identifies your business or organization when sending SMS broadcasts. Here's how to create one:

 

Step 1: Create Sender ID

Enter a unique Sender ID name to start sending SMS.

  • Sender ID can be alphanumeric or numeric only.
  • Alphanumeric Sender ID must be in English only and shouldn’t exceed 11 characters.
  • Numeric-only Sender ID shouldn’t exceed 15 characters.
  • The sender ID shouldn’t have special characters.

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Step 2: Select Destination Country

Select the country where you want to send an SMS.

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Step 3: Choose Sender ID type

Choose the sender ID type (Local or International) based on your chosen destination country.

  • Local: Choose Local if your company is registered in the same country where you wish to send messages.
  • International: Choose International if your company is registered in a country and you want to send messages to customers in other countries.

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Step 3: Register Your Sender ID  

  1. Download the Sender ID Registration Request form and fill in all required fields accurately.

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  1. Upload the form to complete registration.

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  1. Click on Register Sender ID.

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What Happens Next:

  • You'll receive a confirmation message stating: "Your request has been sent successfully. Our support team will contact you shortly".
  • Click the provided button labeled "Go to SMS settings" to access further configuration options 

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Step 4: Contact Support

After submitting the form, the sender ID status will initially show as "Pending" while WideBot reviews your request.

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You can track the status of your Sender ID directly within the platform. If your status remains "Pending" after 48 hours and you have questions, our helpful support team is available to assist you.

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Once you've contacted support and received approval, your status will change to "Active", enabling you to send SMS broadcast messages. 

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After successful verification, the "SMS Channel Connect" button will display "Connected". This indicates that your status has transitioned to "Active" and confirms that your setup is successful.

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Consider Multiple Sender IDs (Optional)

You can have multiple Sender IDs associated with your WideBot bot, allowing for targeted communication based on region. Each Sender ID requires a designated type (local or international) and a corresponding destination country.

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Important Notes

  • You can have multiple Sender IDs under one bot account.
  • Each Sender ID requires a type (local or international) and a specific destination country.
  • Duplicate names for Sender IDs are not allowed within the same country, but you can use the same name for different Sender IDs in various countries and types (e.g., "WideBot" for Local Egypt, International UAE, and International KSA).
  • Only Bot Owners and Admins can connect or disconnect Sender IDs.

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