Having several team members with several roles; managing, editing or monitoring the bot might cause a lot of conflicts. That’s why higher authority team members need a way to check and approve these changes.
Business on Enterprise plan can manage their bot’s data using these Features:
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Activity tracker
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Export Bot Data
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Import Bot Data
Activity tracker
In this section, an admin can view all changes made in the playground or train section by other team member:
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Admin can view list of all events happened on the bot
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Admin can view type of change happened in each event
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Admin can navigate to a specific change.
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Admin can filter these events by:
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Section: in which section did the change happen
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Who: which team member made this change.
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Event Type: Is the event that happened; Add, Delete or Update to flow or scenario or change in channel's content settings
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Date Range: to filter events happened on specific date range
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Export Bot Data
After the admin has reviewed all changes made by other users, he can take a backup of all flows, attributes, scenarios and channels content settings by exporting bot data.
When you export the bot, a version of the bot will be downloaded to your device as a JSON file.
Import Bot Data
You can easily import previously exported files to the bot, this will replace the whole bot’s data with the version you have uploaded.
Imported files must be of JSON format and it must be of the same bot to avoid any issues that might happen if the data was for another bot.
Importing will make a great shortcut if you ever wanted to roll back the bot to any older working version or if you want to reject changes made to the bot.
Why should I use export and import?
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To take backups for every working version of the bot.
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Easily rollback to any working version anytime if any issue has happened to the bot.
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Assign content tasks to team members without having to worry about messing with live flows.
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Test new flows and if you didn’t achieve the goals from them, just rollback
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Save reviewed patches of changes.